Frequently Asked Questions
A 3D Virtual Tour provides the most immersive experience for your clients, potential customers, tenants or buyers to view your properties and spaces at any place and any time.
Experience for yourself. View our Portfolio of the most beautiful spaces in 3D Virtual Tour technology.
The time needed is at least 2 hours and dependent on the type and size of space. In general, it will take approx. 1-1.5 hours for every 1,000 square feet space. For a 5,000 sf space, it may take approx. 5-7 hours to complete.
Planning and setting up the space may take 30 mins or longer for larger spaces. A staging and preparation guidelines will be sent to you so you can have the premises ready prior to our scanning appointment.
The 3D camera is designed for interior spaces. Depending on sun light conditions, we may be able to scan outdoor and exterior areas to be included into your 3D Tour. Else, we can take 360° or 2D still photos for the exterior / outdoor areas.
The whole session can be long, tedious and boring. You do not need to be present. We can work alone and update you once the scan is completed. However, please feel free to stay if you wish to see how we work.
The camera rotates 360° and any people who do not wish to be photographed into the 3D Tour should be out of view of the camera. For public spaces, you are encouraged to put up a notice at your entrance to inform your guests / visitors of the photoshoot.
The 3D Spaces are cloud based and reside on Matterport’s platform & servers with our Chio.Space overlay.
For Google Street View, the 360° panorama photos are hosted on Google’s servers. They will be uploaded to your Google Business Listings.
You can embed both our 3D Virtual Tours and Google Virtual Tours onto your own websites.
There is no capability to photoshop or edit to beaufity the 3D Tour. As such, staging the site is important to ensure that your Space look at its best and most beautiful for the finished model.
Yes, photos and videos can be embedded within the Content Tags in the 3D Tour. Content Tags are small colored tags where viewers can click to view the embedded content.
Audio and video must be publicly hosted on a third-party provider such as YouTube or SoundCloud. Upload to that provider and then use that link. We cannot directly add audio or visual files you host on your own website, such as MP3, WAV, MP4, MPEG, etc.
The 3D Virtual Tour can be viewed from your desktop computer, laptop, tablet and smartphone. You need an internet connection and a web browser that supports WebGL. Please always update your browser to the latest stable version.
Yes, all 3D Spaces can be converted to Virtual Reality (VR) Ready.
If you have a VR headset now and wish to experience how it works, go to our 3D Virtual Tour portfolio page, select and open any 3D Space using your mobile smartphone. Click the headset icon at the bottom right of the 3D Tour and enjoy the VR space.
Important! Please read and take note the Health and Safety guidelines here before immersing yourself into a Virtual Reality Space.
No, the VR Space does not support Content Tags. View the Content Tags in the 3D Virtual Tour on your browser.
Google Virtual Tour is meant for business and commercial spaces.
Private homes (residential real estate) cannot be published to Google Street View.
Face Blurring is an upcoming new feature and currently in Beta. During processing when we upload a job, we can choose to automatically detect faces and blur them. This helps address privacy concerns when needed. However please note that this is not reversible and may not work perfectly now. So if there are people in the 3D tour, we can try to experiment with a copy of the 3D Space first before deciding whether to use the processed 3D Space for further post production work.
Yes, we love beautiful chio spaces and feel that photographs are a must to showcase all beautiful spaces in the world.
“A picture is worth a thousand words” .. and great photographs + 3D virtual tour are worth a million words..
We provide interior, architecture, hotel and real estate photography services.
We also do premium 360° panoramas for all spaces & car interiors.
There is no capability to edit / photoshop the 3D Tour. Any people or items in view will be captured and appear inside the 3D Tour. Please remove / hide any private / confidential / personal / sensitive item that you do not wish to show in the 3D Tour.
Unfortunately, there is no way to export the 3D Tour. They must be hosted on the Matterport’s Cloud platform in order to view.
If you have any security concerns, what we can do is to add a password-protection feature on our Chio.Space overlay or alternatively you can consider the traditional form of 360° Virtual Tour. Contact us with your space requirement for more details.